Privacy Policy
Last Updated: 3 November 2026
This Privacy Policy describes how CAYA Fitness (“we”, “us”, “our”), operating from Dubai, United Arab Emirates, collects, uses and protects your personal information when you use the CAYA mobile app, our websites, run club, bootcamps and 1-1 personal training programmes (together, “the Service”).
1. Information We Collect
Account Information
When you create an account we collect your name, email address, password and basic profile details such as your training goals and preferred format (Online, Hybrid or Face-to-Face).
Health & Fitness Data
With your permission, we collect information you choose to share with your coach or in the app, such as body measurements, training logs, nutrition notes and progress photos. You control how much you provide. This information is used to tailor your programme and is visible only to you and the CAYA coaching team.
Usage Data
We collect technical information about how you use the Service, such as screens viewed, app version, device type, IP address and approximate location at city or country level.
Communication Data
We keep a record of messages between you and your coach, support requests, and any messages you send us through community channels such as WhatsApp or Instagram.
2. How We Use Your Information
- To create and manage your account and deliver the Service, including coaching, bookings and programme content.
- To process payments and administer your programme.
- To personalise your training plan and track your progress.
- To improve the app and the Service, using aggregated usage data.
- To communicate with you about your programme, bookings and account, and where you have opted in, to send marketing messages.
- To meet legal, safety and insurance obligations.
3. Data Sharing & Third Parties
- Service providers. We use trusted providers for hosting, analytics, payments, forms and email delivery. They process your data only on our instructions and cannot use it for their own purposes.
- App Store payments. Purchases made in the Apple App Store are processed by Apple under Apple’s own privacy policy.
- Integrations you connect. If you connect Apple Health or another wearable or health app, data is shared only with your permission and is managed through your device permissions. You can revoke it at any time in your device settings.
- Legal requirements. We may disclose information where required by law or to protect the rights, property or safety of CAYA, our members or the public.
We do not sell your personal information.
4. Data Storage & Security
Your data is stored on secure servers and encrypted in transit. Access is limited to CAYA team members who need it to support you, such as your coach. No system is perfectly secure, so if you ever suspect a problem with your account or our Service, contact us at info@cayafitness.com.
5. Your Rights & Choices
- Access and correction. You can view and update your profile in the app, or ask us for a copy of your data at any time.
- Deletion. You can request deletion of your account and personal data by emailing info@cayafitness.com. We will confirm once it is done.
- Connected devices. You can disconnect Apple Health or any wearable integration in your device settings at any time.
- Marketing. You can unsubscribe from marketing messages at any time using the link in the message. Service messages about your account or bookings are necessary for the Service and are not marketing.
6. Children’s Privacy
The Service is not directed at children. We do not knowingly collect personal information from anyone under 18. Programmes can only be purchased by adults, and members under 18 take part only with a parent or guardian’s consent. If you believe a child has provided us data, contact us and we will delete it.
7. International Data Transfers
We operate from Dubai, United Arab Emirates, and some of our service providers process data in other countries. Where that happens, we apply the same protections described in this policy to your information.
8. Data Retention
We keep your personal data only as long as your account is active or as long as we need it for the purposes described above, including legal, tax and safety record-keeping. When it is no longer needed, we delete it or anonymise it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Where a change is material we will notify you in the app or by email before it takes effect. The current version is always dated at the top of this page.
10. Contact Us
Questions about this policy or your data? Email info@cayafitness.com or message us on Instagram @cayadxb .
11. Consent
By using our Service, you consent to the collection and use of your information as described in this Privacy Policy.