Terms & Conditions

1. Acceptance of Terms

By creating an account, purchasing a programme, joining an event or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service. If you use the Service on behalf of an organisation, you confirm you have authority to accept these Terms on its behalf.

2. Account Management

Account Creation

To access parts of the Service you may need an account. You agree to provide accurate, current and complete information, to keep your password secure and to be responsible for all activity under your account. One person, one account.

Account Closure

You may close your account at any time from the app settings or by contacting us. Closing your account does not cancel amounts already due for programmes you have purchased.

Account Deletion

You may request deletion of your account and personal data by emailing info@cayafitness.com. We may suspend or delete accounts that breach these Terms or put other members at risk.

3. Subscription & Payment

• Programmes (including 1-1 personal training in Online, Hybrid and Face-to-Face formats) are billed upfront for the programme period shown at checkout, unless stated otherwise.
• Prices are shown in your selected currency and include applicable taxes where stated. Payments are processed through the Apple App Store or our website payment provider, depending on where you purchase.
• Where a subscription auto-renews, this is clearly shown before you buy. You can cancel renewal at any time in your account or App Store settings before the renewal date.
• Digital programme fees are non-refundable once the programme has started, except where required by law or granted at our discretion. App Store purchases follow Apple’s refund process.

4. Use of Service

Training plans, nutrition guidance and in-app content are provided for general guidance only. They are not medical advice, diagnosis or treatment. Consult a qualified physician before starting any exercise or nutrition programme.

You are responsible for participating safely. This includes using appropriate equipment and footwear, working at a level suitable for your ability, stopping if you feel pain, dizziness or discomfort, and following your coach’s instructions at all times. For in-person activities (run club, bootcamps, 1-1 sessions) you confirm you are physically fit to take part and have disclosed any relevant medical conditions to your coach.

5. Limitation of Liability

To the maximum extent permitted by applicable law, CAYA is not liable for any indirect or consequential loss, or for injury or loss arising from your failure to follow instructions, from training beyond your ability, or from a medical condition you did not disclose. Nothing in these Terms limits any liability that cannot be limited by law.

Physical exercise carries inherent risk. By taking part in any CAYA activity, whether in person or online, you voluntarily accept that risk.

6. Communications

By using the Service you agree to receive service messages such as booking confirmations, programme updates and messages from your coach. Marketing messages are sent only where you have opted in, and you can unsubscribe at any time. Community channels such as our WhatsApp groups exist to support members. Treat everyone with respect. We may remove anyone who does not.

7. Data & Analytics

We use analytics tools to understand how the app and website are used so we can improve them. For details of what is collected and your choices, see our Privacy Policy.

8. Intellectual Property

All content in the Service, including training plans, videos, text, logos and branding, is owned by CAYA Fitness or its licensors. You may use it for your own personal, non-commercial participation in the Service only. You may not copy, redistribute or resell it without written permission.

9. Age Restrictions

You must be at least 18 years old to purchase a programme. If you are under 18, a parent or guardian must consent to your participation in any CAYA activity.

10. Modifications to the Service

We may update or change the Service and these Terms from time to time. Where a change is material we will notify you in the app or by email. If you continue to use the Service after a change, you accept the updated Terms. The current version is always dated at the top of this page.

11. Governing Law

These Terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any dispute arising from these Terms or the Service is subject to the exclusive jurisdiction of the courts of Dubai.

12. Contact Us

Questions about these Terms? Email info@cayafitness.com or message us on Instagram @cayadxb .